Support at Home Package Management Ballina & Byron Bay – Your Support at Home Care Collective
Jaye brings over 15 years of nursing experience across acute and chronic care, specialising in nephrology and supporting older patients with kidney conditions. She holds a Bachelor of Nursing and a Graduate Diploma of Nursing in Nephrology. Her background includes home dialysis, in-home assessments, training and care. As a local Care Advisor in Ballina and Byron Bay, Jaye helps older Australians access suitable services and maintain their independence at home.
Jaye is passionate about helping older Australians remain healthy, independent and connected to their communities. She takes a supportive, personalised approach, empowering clients to make informed decisions about their care and access the assistance they need. Outside of work, Jaye enjoys cooking, gardening and spending time with family.
Your Local Guardians Home Care Advisor will:
Who understands your needs and will make sure you’re getting the most from your package.
Using world class technology for seamless plan management, on any device.
To suitable providers (we have a database of thousands).
To ensure you get maximum possible care hours from your funding.
The Ballina and Byron Bay region is located on the Northern Rivers coast of New South Wales, stretching from Ballina and Lennox Head to Byron Bay, Brunswick Heads and Mullumbimby. The region includes towns and suburbs such as Alstonville, East Ballina, Suffolk Park, Bangalow, Ocean Shores and Wardell.
Local Guardians supports older Australians throughout the region with personalised care management, helping them make the most of their Support at Home funding, access suitable services and maintain their independence at home.
Older Australians living in Ballina and Byron Bay, including Lennox Head, Alstonville, Bangalow, Mullumbimby, Brunswick Heads and surrounding areas, can apply for an aged care assessment through My Aged Care.
An aged care assessment helps determine eligibility for government-funded services, including Support at Home, residential aged care, respite care and transition care.
Assessments are free and available to people aged 65 and over, Aboriginal and Torres Strait Islander people aged 50 and over, and people aged 50 and over who are homeless or at risk of homelessness, provided they meet the care needs requirements.
During the assessment, a qualified assessor will discuss your health, daily activities and care needs to recommend suitable support. Family members or carers can participate with your consent.
Several organisations provide aged care assessments throughout Ballina, Byron Bay and the Northern Rivers region under the Single Assessment System, which replaced the previous ACAT and Regional Assessment Service arrangements.
Assessment organisations servicing the Far North Coast include Access Care Network Australia (ACNA), Aspire4Life, Catholic Healthcare, Community Options and NSW Health Administration Corporation.
My Aged Care Assessment Referrals
Phone: 1800 200 422
Operating hours: Monday to Friday, 8am to 8pm, and Saturday, 10am to 2pm.
Assessments usually take place in your home. My Aged Care will refer you to an appropriate assessment organisation based on your location and care needs.
For new assessments and referrals, contact My Aged Care on 1800 200 422.
Ballina and Byron Shire councils provide community programs, recreational facilities and information to help older residents stay active and connected.
Richmond Tweed Regional Library offers books, digital resources, community activities and technology assistance. A Home Library Service is available for eligible residents who cannot easily visit a library.
Find additional library activities and services through Richmond Tweed Regional Library.
For government-funded aged care assessments and services, contact My Aged Care on 1800 200 422.
We offer the lowest management fees in Australia, ensuring you get maximum care hours from your funding.
Complete the form and we’ll be in touch within 24 hours. You can also call our regional support lines directly.