Spending
It’s important to note that your Support at Home funding only covers certain approved expenses. If your costs go over the funding limits, you’ll need to pay the extra yourself.
Step 2
Great question! The main goal of the Support at Home Program is to provide care and services in the home. If funds allow, some can be used for aids and equipment, as long as service delivery isn’t affected. For detailed information on spending, visit the ‘Package Spending’ section of our website. It’s your quick guide to what is (or isn’t) covered by your funding.
Funding builds up daily rather than being provided all at once. When you leave the program, no more services can be accessed, and any leftover funds remain with Services Australia.
If you’re transferring from another provider, any unspent funds will show on your statement under “Subsidy Balance (held by Govt)”. This won’t happen until after 70 days. The transfer is managed by Services Australia.
To avoid disappointment, please don’t make any purchases without approval.
All purchases, including approved items, must be in both the Care Plan and Budget.
Aids & equipment usually require a recommendation from a qualified Allied Health Professional.
Services during hospital stays or respite must be paid for privately.
A reimbursement account is only for ad hoc expenses and requires a valid receipt.
In-home services cannot be processed through a reimbursement account. All providers of in-home services must register in Capital Guardians and submit compliance documents. Any services delivered by a provider who has not registered and received approval are considered a private expense.