Setting Up Services
Now that you understand more about your funding and what it can be used for, it’s time to arrange the services and items you need. Check the details below before contacting service providers. Feel free to share this page with them too!
Step 3
Whether you’re keeping your current service providers or hiring new ones, they’ll need to register with Capital Guardians to receive payments. Capital Guardians is the online platform we use to manage all financial aspects of your Support at Home funding.
Simply send your service provider’s email address to your Care Advisor and they will send them an invitation to register.
There are a number of requirements and considerations for service providers in registering with Capital Guardians. Keep these front of mind when sourcing providers.
Invoices submitted by 5:00 PM Wed (AEST) are approved for payment that Friday (provided compliance documents are in place & funds are available).
For oversight and management of service provider compliance information.
Log into Capital Guardians any time, on any device. View real time statement and service provider information.
For your providers
The following information is also provided to your registered providers. This is a FYI only, there’s nothing you need to do here.
Outlines rights for consumers and care providers (you are not required to complete this).
Provides guidance on who to contact in emergencies, such as medical incidents or family issues.
Describes how service providers must behave and treat the people in their care.
This document highlights the importance of carers working within their qualifications. Untrained providers risk serious injuries and legal issues; formal training is required for certain tasks.