Escalation Process
A series of steps to follow when an issue or problem arises.
Roles & Responsibilities
A summary of qualifications/requirements and job descriptions for various service providers.
Provider Search
Tools to search existing service providers by type in your area, including insurance, police and qualification documentation.
Incident Report
Use this form to report an incident (including near misses).
Statement of Rights
The new Aged Care Act 2024 puts the rights of older people first. It includes a Statement of Rights for older people accessing aged care services, which replaces the Charter of Aged Care Rights. This explains what rights older people have when accessing aged care services funded by the Australian Government and helps to make sure that older people are at the centre of aged care.
Reimbursement Tool
Ad hoc expenses, spend own money, use smart-phone camera to take a receipt photo to allow Care Manager approval.
Stop & Watch Tool
Use this form when assessing any deterioration in a client's wellbeing.
Cab Charge Card
Cab Charge Card Order Form, automatically paid from home care package with trip details available online.
Emergency Plan
Use this form to record important information in case of emergency.
Compliments
Our team strives to do a great job. Let us know if you have some positive feedback.
Complaint Process
Here's what to do if you'd like to lodge a complaint.
Hospital Visit Preparation
A toolkit for preparing for entry and discharge from hospital.
Decision Making Framework
Tool to aid decision making around allowable expenditure.
Service Provider Agreement
To be completed by all home care package service providers.
Service Provider Appraisal
Provide feedback on those you are receiving services from.
Consumer Advisory Body (EOI)
Express interest here to volunteer as part of our Consumer Advisory Body.
Translation Services
An interpreting service provided by the Department of Home Affairs.