Service Providers
We partner with Capital Guardians and use their financial management platform to minimise administrative costs and pay service providers weekly (up to a month earlier than when we receive funding from the Government).
For providers
All Service providers must register with Capital Guardians and upload invoices for payment. Other requirements / considerations include:
No need for cheque handling, printing, mailing, or chasing payments.
A simple invoicing system ensures a streamlined process for all involved.
An online search tool means provider details are visible to other potential clients.
Log into Capital Guardians anytime, on any device.
Access affordable insurance for small businesses through our partnership with BizCover. Get a quote via this LINK.
Below you’ll find a list of popular FAQs. Just click the links, and you’ll land directly at the source, whether it’s from the Local Guardians or Capital Guardians website.
What compliance documents and insurances are required?
How can I add additional staff members to my Capital Guardians profile?
What do providers need to register with Capital Guardians?
How do I add a customer to my accounts list?
How do I update my banking details?
How do I invoice customers?
What types of invoice formats can I attach?
As a HCP client how do I link providers of goods and services to my account?
How do I delete an invoice?
How can I see, and download, payment remittances?
What is a shift note?
Why are shift notes important?
Why are shift notes required?
What is typically included in shift notes?
When should shift notes be entered?
Can I charge the Home Care Package for entering shift notes?
I deliver cleaning/gardening/allied health services. Do I have to enter shift notes?
Who will be able to view shift notes?
Will I still be able to use my support worker if they dont provide shift notes?
How are incidents reported?
Avoiding payment disputes and rejections
Downloads
Still have questions about providing services under a Home Care Package?