Managing your account

You can log into your Capital Guardians account at any time using this LINK.

Enter your email address in the “Username” field.

Set your password when prompted. Remember to create a secure password and keep it confidential.

If you forget your password, click on the “Forgot Password” link. You will receive an email with instructions to reset your password. If you don’t receive the email, please contact your Care Advisor or Local Guardians for assistance.

If you have multiple accounts, you can also select the balance figure to view statements for each account.

To add a new provider or service to your account, all you need to do is provide their business name and email address to your Care Advisor. They will send an invite to register with Capital Guardians.

If the provider is already registered, you can search and add them through your login.

Once registered or added the provider will automatically be connected to your account.

Providers who have uploaded valid compliance documents and have been included in your Care Plan and Budget are ready to invoice.

The Capital Guardians search tool helps you find local service providers for your Support at Home services, giving you more choice and control over who supports you and how you spend your funding.

To get started, click the button below.

Search Service Providers

You can search for providers by entering:

• Service type: The service you need (e.g. cleaning)
• Postcode: The area you want to search (e.g. 3000)
• Search distance: How far you want to search (e.g. within 20 km)

Once you have entered your preferences, click Search.

A list of available service providers registered with Capital Guardians in your selected area will appear.

You can then contact a provider directly or ask Local Guardians to help you arrange services with your preferred provider.

Your monthly accounts are available online and are updated in real time, similar to a bank statement. As soon as a new invoice is uploaded, the available funds will reflect the change.

You or your authorised representative can access your account at any time, day or night, to view invoices and payments.

Once the funding has been allocated, a Monthly Statement will be sent via email to the primary representative as listed on your home care agreement.

The statement includes several key figures that reflect your Support at Home Funding balance and any contributions or subsidies received from the government. These figures are displayed both as a monthly total and daily amount.

Please note that information displayed below is only available on a print or PDF of the statement. You can produce a PDF from your account in Capital Guardians. To do this, enter the first and last date of the last completed month (as shown in image 2).

Image 1:

What do the different invoice statuses mean?

Opening Balance: The funds available on the first day of that month.

Level (HCP 1-4, Support at Home 1-8): The current package level and the amount of subsidy accumulated that month (subsidy rate x number of days in the month).

Supplements: Any supplements that are being applied (supplement rate x number of days in the month).

Spending: The total of all invoices processed in that month.

Remaining: The funds available for unpresented invoices for the remaining days of the quarterly funding.

The + Statement link: This takes the user into the detailed PDF statement of the quarters funding that can be saved and printed.

Image 2: