FAQs
Frequently Asked Questions
What is the Community Home Support Package (CHSP)?
The Community Home Support Package (CHSP) is a government-funded program that provides basic support services to older individuals who need assistance with daily tasks to remain living independently at home. Local Guardians is not a CHSP provider and can only provide support to those with a Support at Home Funding.
Care: Check regularly for belt wear, tear or fraying.
Cleaning: Regular cleaning recommended using regular washing detergent. Always follow washing instructions on label. Do not iron belt. No chlorine or bleaching.
Service/Warranty: Warranty - 1 year. Service - annually.
Safe Working Load: No specific work load. Ensure a snug fit to the client's waist.
How Can We Help?
- What is the Community Home Support Package (CHSP)?
- What is Support at Home Funding?
- How is Support at Home funded?
- Who is eligible for Support at Home Funding?
- How do I apply for Support at Home Funding?
- How long does it take to receive Support at Home Funding?
- What is the difference between being approved for and assigned Support at Home Funding?
- How long do I have to accept my assigned funding?
- What happens if I no longer need my Support at Home Funding?
- What is Care Management?
- How do I get started with Local Guardians?
- What if I am with a different company - can I switch to Local Guardians?
- What if I have questions about my Support at Home Funding?
- What is the difference between Local Guardians and Capital Guardians?
- How do I make a complaint?
- How do I report an incident?
- Do I get a year’s funding on the start date?
- How does Local Guardians receive Support at Home funding?
- What is the basic daily fee?
- What is an Income Tested Care Fee (ITF)?
- If I change providers, how long does it take for unspent funds to be transferred?
- Why does my balance drop at the start of the month?
- Support at Home - Personal Financial Contributions
- How much will this cost?
- What services can I get?
- Can I be reimbursed for personal purchases from my Support at Home Funding?
- Can I use my Support at Home Funding to pay for respite care?
- How are prepared meals paid for with Support at Home funding?
- Do I need a recommendation from an Occupational Therapist to purchase aids or equipment?
- How is GST managed when it comes to Support at Home funding?
- How do I use a sara stedy?
- How do I use a hoist?
- How do I use a standing machine?
- How do I use a sling with a hoist or standing machine?
- How do I use a walking stick or crutches?
- How do I use a walker/wheeled walker?
- How do I use a manual wheelchair?
- How do I use an electric wheelchair?
- How do I use a mobility scooter?
- How do I use a hospital bed?
- How do I use an air mattress?
- How do I use a slide sheet?
- How do I use a slide board?
- How do I use a walk belt?
- Purchasing second hand equipment
- How do I link Providers of Goods and Services to my account?
- What compliance documents are needed?
- What’s a shift note?
- Why are shift notes important?
- Why are shift notes required?
- What is typically included in shift notes?
- When should shift notes be entered?
- Can I charge the Support at Home funding for entering shift notes?
- I deliver cleaning/ gardening/ allied health services. Do I have to enter shift notes?
- Who will be able to view shift notes?
- Will I still be able to use my support worker if they don’t provide shift notes?
- How are incidents reported?
- Avoiding payment disputes and rejections
- How can I add additional staff members onto my Capital Guardians profile?
- What do providers need to register with Capital Guardians?